Support
Help with PillLabel.
Find help for scanning, reminders, purchases, and local records, or email support directly.
Contact support
Email mjashem007@gmail.com. Describe what happened, your device and app version, and the steps you tried. Please avoid sending medicine photos or records unless you choose to share them.
Email supportCommon questions
Why can’t I start a scan?
New scans need verified Premium access. Scanning also needs an initial model download, enough storage, and a supported device. One-label scanning requires at least 4 GiB reported RAM; printed-prescription scanning requires at least 6 GiB. Enter manually remains available without a model download.
Why didn’t a reminder appear?
Check notification permission, Focus or Do Not Disturb, battery restrictions, and app reminder status. Device settings and operating-system limits can delay or suppress a notification. Your Today view remains the place to check and record a dose. PillLabel does not treat a missed notification as a recorded dose.
How do I restore a purchase?
Use Restore purchases in the app while signed in to the same Apple or Google store account used for the purchase. A purchase restores access on that platform; it does not restore medicine records and does not transfer between Apple and Google.
How do I recover medicine records?
Use a PillLabel archive you previously exported from Your data. Import replaces local records after validation; it does not merge archives. Keep the original archive in a trusted location. PillLabel archives are not app-encrypted.
What happens if my plan ends?
New scans and new medicine or routine creation require Premium. Your existing medicines, reminders, dose actions, history, routine edits, and local export or deletion remain available.
Where can I change or cancel a subscription?
Manage a subscription through the store where you bought it. Deleting PillLabel data or removing the app does not cancel a store subscription. The app’s Purchase details screen also provides management and restore actions.
Learn the flow
See the getting started guide for capture, review, routines, scanning setup, and local recovery. Read the privacy policy and terms of use for more detail.